LibQUAL Satisfaction Survey
LibQUAL is a web-based survey offered by the Association of Research Libraries that helps libraries assess and improve library services, change organizational culture, and market the library. The survey instrument measures library users' minimum, perceived, and desired levels of service quality across three dimensions: Affect of Service, Information Control, and Library as Place.
Chambers Library has used the LibQUAL Survey in 2005, 2009, 2013, 2016, 2019, 2022, and 2025. The library undergoes a thorough examination of its services using LibQUAL results.
